Refunds & Cancellation
Last updated 10 October 2026
Habitrec is operated by Bizomatic Solutions Pvt. Ltd., India. This page says exactly what happens when you cancel and when we will refund you. If anything here is unclear, email hello@habitrec.com and ask — we would rather answer than have you guess.
1. Try it without paying
Every account gets 14 days of Pro with no card. Nothing is charged, and there is nothing to cancel. When the trial ends you move to the Free plan, which is free for as long as you want it.
Because of this, most people never need a refund. We would rather you tried the product than asked us for your money back.
2. Cancelling
Cancel at any time from Settings → Billing. No email, no form, no phone call.
- Your plan runs to the end of the period you have paid for. If you cancel a monthly plan on the 3rd and it renews on the 20th, you keep Pro until the 20th.
- Nothing is deleted. After the period ends, your account stays open and everything you have written stays readable and exportable.
- No further payment is taken. The mandate with Razorpay is ended at the same time.
3. Refunds
| Situation | What we do |
|---|---|
| Within 7 days of your first payment | Full refund, no questions asked. Monthly, yearly or Founding. |
| You were charged after cancelling | Full refund of that charge, whenever it happened. This is our mistake, not a matter of policy. |
| You were charged twice for the same period | Full refund of the duplicate, whenever it happened. |
| A fault on our side made Habitrec unusable for a sustained period | A refund or credit in proportion to the time lost. Write to us and say what happened. |
| After 7 days, mid-period, by choice | No refund for the remainder — but you keep Pro until the period you paid for ends, so nothing is taken from you. Cancel and it simply does not renew. |
| A yearly plan, after 7 days | No pro-rata refund. Cancel and you keep Pro for the rest of the year you paid for. We take a yearly payment because it is cheaper for you, and we would rather be clear about the trade than vague about it. |
4. How to ask
Email hello@habitrec.com from the address on your account, and tell us which payment you mean. You do not need to give a reason.
- We reply within 2 business days.
- Once approved, the refund is issued within 3 business days.
- It reaches you in 5–7 business days after that, depending on your bank. Refunds go back to the original payment method — the same card, UPI account or bank account the payment came from. Razorpay does not allow anything else, and nor would we.
So the whole thing takes about a week, most of which is your bank rather than us.
5. Founding memberships
A Founding membership is a single payment for permanent access. The same 7-day full refund applies. After 7 days it is not refundable — it is a one-time purchase, not a subscription, and there is no renewal to stop.
6. If a payment fails
We retry a failed payment over 7 days and tell you each time. If it still has not gone through, your account becomes read-only rather than closed: you can read and export everything, and updating your payment method restores it immediately. Nothing is deleted because of a failed payment.
7. Closing your account
Closing your account is separate from cancelling a plan, and it is deliberately harder to do by accident. From Settings → Account you can close it; there is then a 30-day grace period during which you can change your mind, after which everything is permanently erased. Closing an account does not by itself refund anything — ask us if a refund is due.
You can export everything you have, at any time, on any plan, including after cancelling. We think you should be able to leave with your data, so we have not made that a paid feature.
8. Contact
Bizomatic Solutions Pvt. Ltd.
hello@habitrec.com
Full contact details are on the contact page.